| 1,106 | 39 | 140 |
| 下载次数 | 被引频次 | 阅读次数 |
激发员工的组织公民行为是提升企业运转效率的有效途径之一。文章关注工作满意度对激发组织公民行为的作用机理,提出并证实了只有对高当责感的员工通过提高工作满意度来激发其组织公民行为才是有效的。通过系统的探索性分析和验证性分析,证实了工作满意度与组织公民行为之间存在显著的正相关关系,并且员工当责感在工作满意度和组织公民行为的关系中起中介作用。研究结果显示,中国企业要想通过提高工作满意度来激发组织公民行为进而提升企业效率,必须要关注员工的当责感及其前导影响因素,企业创造当责的文化环境有利于激发组织公民行为。
Abstract：Employees' organizational citizenship behavior is very important for promoting the enterprise efficiency.The paper focuses on the accountability function in the process of promoting employees' organizational citizenship behavior through job satisfaction.Taking 237 employees' data as the research sample,the paper tries to investigate the relationship between job satisfaction and organizational citizenship behavior,particularly the media function of the accountability between the job satisfaction and organizational citizenship behavior.We find that there is a positive relationship between the job satisfaction and organizational citizenship behavior,and the accountability operates as media between job satisfaction and organizational citizenship behavior.This paper indicates that when companies want to promote the employees' organizational citizenship behavior,they should concern not only the job satisfaction but also the accountability.
[1]KATZ D.The Motivational Basis of Organizational Behavior[J].Behavioral Science,1964(9):131-146.
[2]BATEMANTS,ORGAND W.Job Satisfaction and the Good Soldier:The Relationship between Affect and Employee Citizenship[J].Academy of Management Journal,1983(26):587-595.
[3]ORGAN D W,RYAN K A.A Meta-analytic Review of Attitudinal and Dispositional Predictors of Organizational CitizenshipBehavior[J].Personnel Psychology,1995(48):775-802.
[4]ORGAN D W,PODSAKOFF P M,MACKENZIE S B.Organizational Citizenship Behavior:Its Nature,Antecedents andConsequences[M].Indiana:SAGE Publications,2006:1-360.
[5]张文隆.当责[M].北京:清华大学出版社,2008:15-32
[6]FERRIS G R,DULEBOHN J H,FRINK D D,et al.Job and Organizational Characteristics,Accountability,and EmployeeInfluence[J].Journal of Managerial Issues,2009,21(4):518-533.
[7]马明,陈方英,孟华,等.员工满意度与敬业度关系实证研究——以饭店企业为例[J].管理世界,2005(11):20-26.
[8]BREAUX D M,MUNYON T P,HOCHWARTER W A,et al.Politics as a Moderator of the Accountability-job SatisfactionRelationship:Evidence across Three Studies[J].Journal of Management,2009,35(2)307-326.
[9]WILLIAMS L J,ANDERSON S E.Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenshipand In-role Behaviors[J].Journal of Management,1991,17(3):601-617.
[10]HALL A T.Accountability in Organizations:An Examination of Antecedents and Consequences[D].Dissertation of the Degreeof Doctor at the Florida State University,2005.
[11]TETLOCK P E,SKITKA L,BOETTGER R.Social and Cognitive Strategies for Coping with Accountability:Conformity,Complexity,and Bolstering[J].Journal of Personality and Social Psychology,1989,57(4):632-640.
[12]RAY DARREL,ELDER DAVIS.Managing Horizontal Accountability[J].Journal for Quality&Participation,2007,30(4):24-28.
[13]VELAYUTHAM S,PERERA M HB.The Influence of Emotions and Culture on Accountability and Governance[J].CorporateGovernance,2004,4(1):52-64.
[14]FRINK D D,KLIMOSKI R J.Advancing Accountability Theory and Practice:Introduction to the Human Resource ManagementReview Special Edition[J].Human Resource Management Review,2004,14(1):1-17.
[15]候杰泰.结构方程模型与应用[M].北京:教育科学出版社,2002:121.
基本信息:
DOI：10.14134/j.cnki.cn33-1336/f.2010.12.009
中图分类号:F272.92
引用信息:
[1]汪丽.员工当责感、工作满意度与组织公民行为[J].商业经济与管理,2010,No.230(12):32-37.DOI:10.14134/j.cnki.cn33-1336/f.2010.12.009.
基金信息:
国家自然科学基金项目“基于决策者行为视角的企业风险承担影响机制研究”(70902006); 南京大学2009文科规划课题
2010-12-15
2010-12-15