商业经济与管理

参考文献

[1]Cheng X S,Xue T,Yang B,et al.A digital transformation approach in hospitality and tourism research [J].International Journal of Contemporary Hospitality Management,2023,35(8):2944-2967.

[2]Borges A F S,Laurindo F J B,Spínola M M,et al.The strategic use of artificial intelligence in the digital era:systematic literature review and future research directions [J].International Journal of Information Management,2021,57:102225.

[3]Kervenoael R D,Hasan R,Schwob A,et al.Leveraging human-robot interaction in hospitality services:incorporating the role of perceived value,empathy,and information sharing into visitors' intentions to use social robots [J].Tourism Management,2020,78:104042.

[4]谢小云，左玉涵，胡琼晶.数字化时代的人力资源管理：基于人与技术交互的视角[J].管理世界，2021(1):200-216,13.

[5]彭剑锋.新一代人工智能对组织与人力资源管理的影响与挑战[J].中国人力资源开发，2023(7):8-14.

[6]仲为国，贾宁，梁屹天，等.人工智能时代的工商管理研究现状与未来[J].中国科学基金，2024(5):794-805.

[7]Ancillai C,Sabatini A,Gatti M,et al.Digital technology and business model innovation:a systematic literature review and future research agenda [J].Technological Forecasting and Social Change,2023,188:122307.

[8]傅飞强，查文慧，周琦玮.企业数字技术要求与员工创新行为：悖论理论视角下员工学习张力的中介作用和领导同理心的调节作用[J].中国人力资源开发，2024(3):69-83.

[9]Kubicek B,Paškvan M,Korunka C.Development and validation of an instrument for assessing job demands arising from accelerated change:the intensification of job demands scale (IDS) [J].European Journal of Work and Organizational Psychology,2015,24(6):898-913.

[10]Huang H,Li J Y.Master or escape:digitization-oriented job demands and crafting and withdrawal of Chinese public sector employees [J].Behavioral Sciences,2025,15(3):378-394.

[11]Kim M,Beehr T A.Thriving on demand:challenging work results in employee flourishing through appraisals and resources [J].International Journal of Stress Management,2020,27(2):111-125.

[12]Ma J.Curious supervisor puts team innovation within reach:investigating supervisor trait curiosity as a catalyst for collective actions [J].Organizational Behavior and Human Decision Processes,2023,175:104236.

[13]Li Y,Wang F S.Challenge stressors from using social media for work and change-oriented organizational citizenship behavior:effects of public service motivation and job involvement [J].Government Information Quarterly,2022,39(4):101741.

[14]Korunka C,Kubicek B,Paškvan M,et al.Changes in work intensification and intensified learning:challenge or hindrance demands?[J].Journal of Managerial Psychology,2015,30(7):786-800.

[15]Prem R,Ohly S,Kubicek B,et al.Thriving on challenge stressors?Exploring time pressure and learning demands as antecedents of thriving at work [J].Journal of Organizational Behavior,2017,38(1):108-123.

[16]Herttalampi M,Wiese B,Feldt T.Leaders' intensified job demands:their multi-level associations with leader-follower relationships and follower well-being [J].Work & Stress,2023,37(1):78-99.

[17]赵慧军，王娟娟.中国情境的工作强化研究：结构探索与量表开发[J].经济管理，2019(5):192-208.

[18]Mauno S,Herttalampi M,Minkkinen J,et al.Is work intensification bad for employees?A review of outcomes for employees over the last two decades [J].Work & Stress,2023,37(1):100-125.

[19]Espedido A,Searle B J,Griffin B.Peers,proactivity,and problem-solving:a multilevel study of team impacts on stress appraisals of problem-solving demands [J].Work & Stress,2020,34(3):219-237.

[20]Bandura A.Social cognitive theory of self-regulation [J].Organizational Behavior and Human Decision Processes,1991,50(2):248-287.

[21]Vohs K D,Baumeister R F.Handbook of self-regulation:research,theory,and applications [M].New York:Guilford Publications,2016:3-21.

[22]Carver C S,Scheier M F.On the self-regulation of behavior [M].New York:Cambridge University Press,2001:29-147.

[23]Cropley M,Zijlstra F R H.Work and rumination [M].Cheltenham:Edward Elgar Publishing,2011:487-502.

[24]Cropley M,Michalianou G,Pravettoni G,et al.The relation of post-work ruminative thinking with eating behaviour [J].Stress and Health,2012,28(1):23-30.

[25]Xu X M,Du D Y,Johnson R E,et al.Justice change matters:approach and avoidance mechanisms underlying the regulation of justice over time [J].Journal of Applied Psychology,2022,107(7):1070-1093.

[26]Bezuijen X M,Van Dam K,Van Den Berg P T,et al.How leaders stimulate employee learning:a leader-member exchange approach [J].Journal of Occupational and Organizational Psychology,2010,83(3):673-693.

[27]Mitchell M S,Baer M D,Ambrose M L,et al.Cheating under pressure:a self-protection model of workplace cheating behavior [J].Journal of Applied Psychology,2018,103(1):54-73.

[28]Bennett A A,Gabriel A S,Calderwood C,et al.Better together?Examining profiles of employee recovery experiences [J].Journal of Applied Psychology,2016,101(12):1635-1654.

[29]Martin M M,Ruibin R B.A new measure of cognitive flexibility [J].Psychological Reports,1995,76(2):623-626.

[30]Martin M M,Staggers S M,Anderson C M.The relationships between cognitive flexibility with dogmatism,intellectual flexibility,preference for consistency,and self-compassion [J].Communication Research Reports,2011,28(3):275-280.

[31]Kiss A N,Libaers D,Barr P S,et al.CEO cognitive flexibility,information search,and organizational ambidexterity [J].Strategic Management Journal,2020,41(12):2200-2233.

[32]Puranik H,Koopman J,Vough H C.Excuse me,do you have a minute?An exploration of the dark- and bright- side effects of daily work interruptions for employee well-being [J].Journal of Applied Psychology,2021,106(12):1867-1884.

[33]Ye Y,Chen K H.Hospitality employees and digital transformation:the mediating roles of alienation and motivation [J].International Journal of Hospitality Management,2024,119:103731.

[34]Christ-brendemühl S.Bridging the gap:an interview study on frontline employee responses to restaurant technology [J].International Journal of Hospitality Management,2022,102:103183.

[35]Wu W L,Chin W,Liu Y D.Technostress and the smart hospitality employee [J].Journal of Hospitality and Tourism Technology,2022,13(3):404-426.

[36]刘智强，许玉平，许建伟，等.创新期望差距与团队突破性创新：自我调节理论视角[J].心理学报，2023(2):272-285.

[37]Xu L N,Liu Z,Ji M,et al.Leader perfectionism—Friend or foe of employee creativity?Locus of control as a key contingency [J].Academy of Management Journal,2022,65(6):2092-2117.

[38]Colquitt J A,Lepine J A,Noe R A.Toward an integrative theory of training motivation:a meta-analytic path analysis of 20 years of research [J].Journal of Applied Psychology,2000,85(5):678-707.

[39]Baumeister R F,Vohs K D.Self-regulation [M].Oxford:Oxford University Press,2004:499-516.

[40]Zhang L L,Qiu Y,Zhang N,et al.How difficult doctor-patient relationships impair physicians' work engagement:the roles of prosocial motivation and problem-solving pondering [J].Psychological Reports,2020,123(3):885-902.

[41]刘薇.变革型领导对工作场所员工学习的影响——员工情绪的中介作用和情绪智力的调节作用[J].管理评论，2018(10):128-140.

[42]Firoozabadi A,Uitdewilligen S,Zijlstra F R H.Solving problems or seeing troubles?A day-level study on the consequences of thinking about work on recovery and well-being,and the moderating role of self-regulation [J].European Journal of Work and Organizational Psychology,2018,27(5):629-641.

[43]Xing L,Sun J M,Jepsen D,et al.Supervisor negative feedback and employee motivation to learn:an attribution perspective [J].Human Relations (New York),2021,76(2):310-340.

[44]Mitchell M S,Greenbaum R L,Vogel R M,et al.Can you handle the pressure?The effect of performance pressure on stress appraisals,self-regulation,and behavior [J].Academy of Management Journal,2019,62(2):531-552.

[45]Syrek C J,Weigelt O,Peifer C,et al.Zeigarnik's sleepless nights:how unfinished tasks at the end of the week impair employee sleep on the weekend through rumination [J].Journal of Occupational Health Psychology,2017,22(2):225-238.

[46]Farasat M,Azam A,Hassan H.Supervisor bottom-line mentality,workaholism,and workplace cheating behavior:the moderating effect of employee entitlement [J].Ethics & Behavior,2021,31(8):589-603.

[47]Spoelma T M.Counteracting the effects of performance pressure on cheating:a self-affirmation approach [J].Journal of Applied Psychology,2022,107(10):1804-1823.

[48]李锡元，王伟叶.绩效压力对职场欺骗行为的影响机制研究[J].商业经济与管理，2020(10):39-51.

[49]Wach D,Stephan U,Weinberger E,et al.Entrepreneurs' stressors and well-being:a recovery perspective and diary study [J].Journal of Business Venturing,2021,36(5):106016.

[50]Xu X F,Kwan H K,Wei F.Coping with workplace ostracism:the role of rumination in work engagement and help-seeking behavior [J].Journal of Managerial Psychology,2026:1-16.

[51]Venz L,Boettcher K.Leading in times of crisis:how perceived COVID-19-related work intensification links to daily e-mail demands and leader outcomes [J].Applied Psychology,2022,71(3):912-934.

[52]Paškvan M,Kubicek B,Prem R,et al.Cognitive appraisal of work intensification [J].International Journal of Stress Management,2016,23(2):124-146.

[53]Lu W Z,Wu H B,Liu S S,et al.“Render good for evil” or “take an eye for an eye”?The double-edged sword of customer mistreatment [J].Journal of Business and Psychology,2023,38(4):941-953.

[54]Krannitz M A,Grandey A A,Liu S Q,et al.Workplace surface acting and marital partner discontent:anxiety and exhaustion spillover mechanisms [J].Journal of Occupational Health Psychology,2015,20(3):314-325.

[55]Calderwood C,Bennett A A,Gabriel A S,et al.Too anxious to help?Off-job affective rumination as a linking mechanism between work anxiety and helping [J].Journal of Occupational and Organizational Psychology,2018,91(3):681-687.

[56]Fritz C,Sonnentag S.Recovery,well-being,and performance-related outcomes:the role of workload and vacation experiences [J].Journal of Applied Psychology,2006,91(4):936-945.

[57]Kinnunen U,Feldt T,Sianoja M,et al.Identifying long-term patterns of work-related rumination:associations with job demands and well-being outcomes [J].European Journal of Work and Organizational Psychology,2017,26(4):514-526.

[58]Querstret D,Cropley M.Exploring the relationship between work-related rumination,sleep quality,and work-related fatigue [J].Journal of Occupational Health Psychology,2012,17(3):341-353.

[59]Vahle-hinz T,Mauno S,De Bloom J,et al.Rumination for innovation?Analysing the longitudinal effects of work-related rumination on creativity at work and off-job recovery [J].Work & Stress,2017,31(4):315-337.

[60]Kouchaki M,Desai S D.Anxious,threatened,and also unethical:how anxiety makes individuals feel threatened and commit unethical acts [J].Journal of Applied Psychology,2015,100(2):360-375.

[61]孙佳思，叶龙，张启超，等.辱虐管理与员工欺骗行为：基于自我保护理论视角[J].中国人力资源开发，2019(1):95-105.

[62]Pingel R,Fay D,Urbach T.A resources perspective on when and how proactive work behaviour leads to employee withdrawal [J].Journal of Occupational and Organizational Psychology,2019,92(2):410-435.

[63]Chi N W,Tsai W C,Tseng S M.Customer negative events and employee service sabotage:the mediating role of employee hostility and the moderating roles of personality and group affective tone [J].Work and Stress,2013,27(3):298-319.

[64]杨洋，颜锐，王滕，等.远程办公中工作干扰对员工欺骗行为的影响[J].管理科学，2023(4):61-74.

[65]Bakker A B,Demerouti E,Sanz-Vergel A.Job demands-resources theory:ten years later [J].Annual Review of Organizational Psychology and Organizational Behavior,2023,10(1):25-53.

[66]刘智强，严荣笑，唐双双.领导创新期望与员工突破性创新投入：基于悖论理论的研究[J].管理世界，2021(10):226-241.

[67]邵芳，孙海航.“员工创新悖论困境”破解——双元领导对员工创新的双通道作用机理[J].科技进步与对策，2024(19):151-160.

[68]Cheng B,Lin H X,Kong Y R.Challenge or hindrance?How and when organizational artificial intelligence adoption influences employee job crafting [J].Journal of Business Research,2023,164:113987.

[69]赵富强，祝含秋，陈耘，等.多团队成员身份对个体创新绩效的双刃剑效应研究[J].管理学报，2024(1):66-76.

[70]Smith R W,Denunzio M M,Haynes N J,et al.The importance of appraisal in stressor-well-being relationships and the examination of personality traits as boundary conditions [J].Journal of Managerial Psychology,2022,37(5):425-443.

[71]Choi Y,Choi M,Oh M,et al.Service robots in hotels:understanding the service quality perceptions of human-robot interaction [J].Journal of Hospitality Marketing & Management,2020,29(6):613-635.

[72]Ivanov S.The impact of automation on tourism and hospitality jobs [J].Information Technology & Tourism,2020,22(2):205-215.

[73]Brislin R W.Back-translation for cross-cultural research [J].Journal of Cross-Cultural Psychology,1970,1(3):185-216.

[74]Karasek Jr R A.Job demands,job decision latitude,and mental strain:implications for job redesign [J].Administrative Science Quarterly,1979,24(2):285-308.

[75]Hays R D,Hayashi T,Stewart A L.A five-item measure of socially desirable response set [J].Educational and Psychological Measurement,1989,49(3):629-636.

[76]农梅兰，朱瑜，王雁飞.以家庭之名行不义之事：不道德亲家庭行为的影响及其机制[J].心理学报，2025(7):1262-1280.

[77]Ren S,Hu J,Tang G Y,et al.Digital connectivity for work after hours:its curvilinear relationship with employee job performance [J].Personnel Psychology,2023,76(3):731-757.

[78]Scheuerer J,Mueller E F,Thaler J.The dark side of digital external networking:a job demands-resources perspective [J].European Management Journal,2026,44(1):55-65.

[79]张晶，李伟贺，史燕伟，等.工作反刍及其“双刃剑”效应[J].心理科学进展，2020(2):358-367.

[80]牛莉霞，乔亚凡，夏文德.绩效压力对工作繁荣的“双刃剑”效应：工作反刍和组织支持感的作用[J].中国人力资源开发，2024(3):21-34.

[81]Song Y F,Liu Y H,Wang M,et al.A social mindfulness approach to understanding experienced customer mistreatment:a within-person field experiment [J].Academy of Management Journal,2018,61(3):994-1020.

[82]Liu M,Liu X,Li L,et al.Approach and avoidance mechanisms in the effects of algorithm transparency on the service performance of food-delivery riders [J].Current Issues in Tourism,2025,28(14):2366-2380.

[83]Allen T D,French K A.Work-family research:a review and next steps [J].Personnel Psychology,2023,76(2):437-471.