| 831 | 11 | 311 |
| 下载次数 | 被引频次 | 阅读次数 |
数字化技术加剧了组织环境的复杂性和不确定性,使组织人力资本表现出非稳态和高流动的特征,同时数字化技术催生的新型社交媒体使个体间的社会互动具有高度连通性。在此背景下,员工离职后与原组织之间仍然保持联系这一现象不断凸显。针对这一现象,文章将其概括为“前员工—组织社会关联”,并对其进行分析。第一,文章对前员工—组织社会关联的含义、关联形式及性质进行了阐述;第二,从组织系统观分析了前员工—组织社会关联的必要性;第三,根据能力—动机—机会理论,从前员工意愿视角分析了前员工—组织社会关联发生的潜在因素;第四,根据能力—动机—机会理论,从能力和机会视角分析了前员工—组织社会关联发生的边界条件;第五,从前员工和组织的视角,阐述了前员工—组织社会关联产生的积极效应。文章关注前员工—组织社会关联现象,扩展了员工—组织关系的理论研究,延伸了人力资源管理的边界。
Abstract:Digital technology intensifies the complexity and uncertainty of the organizational environment,leading to the unsteady state and high mobility in the organizational human capital.At the same time,the new social media promoted by digital technology also leads to a high degree of connectivity in the social interaction of individuals.In this context,the phenomenon that the resigned employees still maintain contact with the original organization is becoming more and more prominent.The present study generalizes this phenomenon as“former employee-organization social relevance (FEOSR)”and analyzes it.Firstly,this paper expounds the meaning,form,and nature of the FEOSR.Secondly,it analyzes the necessity of FEOSR from the perspective of the organizational system.Thirdly,according to the theory of Ability-Motivation-Opportunity (AMO),this paper analyzes the potential factors of FEOSR behavior from the perspective of former employee willingness.Fourthly,according to AMO,this paper analyzes the boundary conditions of the FEOSR behavior from the perspective of ability and opportunity.Finally,from the perspective of former employees and organizations,this paper expounds the positive effect of FEOSR behavior.Focusing on FEOSR behavior,this study expands the theoretical research of employee-organization relationship and extends the boundary of human resource management.
[1]张康之.论社会运行和社会变化加速化中的管理[J].管理世界,2019(2):102-114.
[2]陈冬梅,王俐珍,陈安霓.数字化与战略管理理论---回顾,挑战与展望[J].管理世界,2020(5):220-246.
[3]邱泽奇,范志英,张樹沁.回到连通性---社会网络研究的历史转向[J].社会发展研究,2015(3):1-31,242.
[4]MAWDSLEY J K,SOMAYA D.Employee mobility and organizational outcomes:an integrative conceptual framework and research agenda[J].Journal of Management,2016,42(1):85-113.
[5]CARNAHAN S,SOMAYA D.Alumni effects and relational advantage:the impact on outsourcing when a buyer hires employees from a supplier's competitors[J].Academy of Management Journal,2013,56(6):1578-1600.
[6]RAFFIEE J,BYUN H.Revisiting the portability of performance paradox:employee mobility and the utilization of human and social capital resources[J].Academy of Management Journal,2020,63(1):34-63.
[7]HOM P W,LEE T W,SHAW J D,et al.One hundred years of employee turnover theory and research[J].Journal of Applied Psychology,2017,102(3):530-545.
[8]KLOTZ A C,ZIMMERMAN R D.On the turning away:an exploration of the employee resignation process[M]//FERRIS G R.Research in personnel and human resources management.Bradford:Emerald Group Publishing Limited,2015:51-119.
[9]袁庆宏,刘艳艳,石俊杰.离而未断,聚而成群:离职员工社群对原组织的影响机制研究[J].中国人力资源开发,2020(7):6-20,24.
[10]IYER V M,BAMBER E M,BAREFIELD R M.Identification of accounting firm alumni with their former firm:antecedents and outcomes[J].Accounting,Organizations and Society,1997,22(3):315-336.
[11]KACMAR K M,ANDREWS M C,VAN ROOY D L,et al.Sure everyone can be replaced...but at what cost?Turnover as a predictor of unit-level performance[J].Academy of Management Journal,2006,49(1):133-144.
[12]王振源,孙珊珊,戴瑞林.同事离职对留任员工离职意图的影响机制研究---一个被中介的调节作用模型[J].管理评论,2014(4):82-92.
[13]涂尔干.社会分工论[M].北京:三联书店,2000:249-257.
[14]陈劲松.传统中国社会的社会关联形式及其功能[J].中国人民大学学报,1999(3):92-97.
[15]贺雪峰,仝志辉.论村庄社会关联---兼论村庄秩序的社会基础[J].中国社会科学,2002(3):124-134.
[16]韦伯.儒教与道教[M].北京:商务印书馆,1995:159-192.
[17]COLLET F,HEDSTR?M P.Old friends and new acquaintances:tie formation mechanisms in an interorganizational network generated by employee mobility[J].Social Networks,2013,35(3):288-299.
[18]KIM J Y,STEENSMA H K.Employee mobility,spin-outs,and knowledge spill-in:how incumbent firms can learn from new ventures[J].Strategic Management Journal,2017,38(8):1626-1645.
[19]GOULDNET A W.Organizational analysis[M].New York:Basic Books,1959:36-78.
[20]汤普森.行动中的组织:行政理论的社会科学基础[M].上海:上海人民出版社,2007:48-75.
[21]帕森斯.现代社会的结构与过程[M].北京:光明日报出版社,1988:49-78.
[22]BLUMBERG M,PRINGLE C D.The missing opportunity in organizational research:some implications for a theory of work performance[J].Academy of Management Review,1982,7(4):560-569.
[23]BOXALL P,PURCELL J.Strategy and human resource management[M].London:Macmillan International Higher Education,2011:228-253.
[24]BOS-NEHLES A C,VAN RIEMSDIJK M J,LOOISE K J.Employee perceptions of line management performance:applying the AMO theory to explain the effectiveness of line managers'HRM implementation[J].Human Resource Management,2013,52(6):861-877.
[25]STERLING A,BOXALL P.Lean production,employee learning and workplace outcomes:a case analysis through the abilitymotivation-opportunity framework[J].Human Resource Management Journal,2013,23(3):227-240.
[26]COYLE-SHAPIRO J A,SHORE L M.The employee-organization relationship:where do we go from here?[J].Human Resource Management Review,2007,17(2):166-179.
[27]ROBINSON S L,KRAATZ M S,ROUSSEAU D M.Changing obligations and the psychological contract:a longitudinal study[J].Academy of Management Journal,1994,37(1):137-152.
[28]ROBINSON S L,MORRISON E W.Psychological contracts and OCB:the effect of unfulfilled obligations on civic virtue behavior[J].Journal of Organizational Behavior,1995,16(3):289-298.
[29]BLAU P M.Exchange and power in social life[M].New York:Wiley,1964:153-184.
[30]EPITROPAKI O.A multi-level investigation of psychological contract breach and organizational identification through the lens of perceived organizational membership:testing a moderated-mediated model[J].Journal of Organizational Behavior,2013,34(1):65-86.
[31]KLOTZ A C,ZIMMERMAN R D.On the turning away:an exploration of the employee resignation process[J].Research in Personnel and Human Resources Management,2015,33(11):51-119.
[32]KLOTZ A C,SWIDER B W,SHAO Y,et al.The paths from insider to outsider:a review of employee exit transitions[J].Human Resource Management,2021,60(1):119-144.
[33]KLOTZ A C,BOLINO M C.Saying goodbye:the nature,causes,and consequences of employee resignation styles[J].Journal of Applied Psychology,2016,101(10):1386-1404.
[34]ASHFORTH B E,MAEL F.Social identity theory and the organization[J].Academy of Management Review,1989,14(1):20-39.
[35]CORLEY K G,GIOIA D A.Identity ambiguity and change in the wake of a corporate spin-off[J].Administrative Science Quarterly,2004,49(2):173-208.
[36]LAWRENCE K E,RAIBORN C,LOCANDER W B.Ethical scandal,legacy identity and relationship outcomes:sensemaking of the innocents[J].Corporate Reputation Review,2011,14(2):97-113.
[37]WALSH I J,GLYNN M A.The way we were:legacy organizational identity and the role of leadership[J].Corporate Reputation Review,2008,11(3):262-276.
[38]EURY J L,KREINER G E,TREVI?O L K,et al.The past is not dead:legacy identification and alumni ambivalence in the wake of the Sandusky scandal at Penn State[J].Academy of Management Journal,2018,61(3):826-856.
[39]TAFEL H,TURNER J C.The social identity theory of intergroup behavior[M]∥WORCHEL S,AUSTIN W.Psychology of intergroup relations.Chicago:Nelson Hall,1986:1-24.
[40]MATTA F K,VAN DYNE L.Understanding the disparate behavioral consequences of LMX differentiation:the role of social comparison emotions[J].Academy of Management Review,2020,45(1):154-180.
[41]WATKINS T.Workplace interpersonal capitalization:employee reactions to coworker positive event disclosures[J].Academy of Management Journal,2020,64(2):1339-1393.
[42]DOBEL J P.Can public leaders have friends?[J].Public Integrity,2001,3(2):145-158.
[43]BERMAN E M,WEST J P,RICHTER JR M N.Workplace relations:friendship patterns and consequences (according to managers)[J].Public Administration Review,2010,62(2):217-230.
[44]KRACKHARDT D,PORTER L W.When friends leave:a structural analysis of the relationship between turnover and stayers'attitudes[J].Administrative Science Quarterly,1985,30(2):242-261.
[45]SOMAYA D,WILLIAMSON I O,LORINKOVA N.Gone but not lost:the different performance impacts of employee mobility between cooperators versus competitors[J].Academy of Management Journal,2008,51(5):936-953.
[46]BOEKER W.Executive migration and strategic change:the effect of top manager movement on product market entry[J].Administrative Science Quarterly,1997,42(2):213-236.
[47]RAFFIEE J.Employee mobility and interfirm relationship transfer:evidence from the mobility and client attachments of United States federal lobbyists,1998-2014[J].Strategic Management Journal,2017,38(10):2019-2040.
[48]袁庆宏,王春艳.员工离职引发知识反向流动机制研究---基于社会资本理论视角[J].科学学与科学技术管理,2012(5):71-77.
[49]DE ZU'?IGA H G,BARNIDGE M,SCHERMAN A.Social media social capital,offline social capital,and citizenship:exploring asymmetrical social capital effects[J].Political Communication,2017,34(1):44-68.
[50]BAYM N K.Personal connections in the digital age[M].New Jersey:John Wiley&Sons,2015:6-12.
[51]LAMBERTON C,STEPHEN A T.A thematic exploration of digital,social media,and mobile marketing:research evolution from2000 to 2015 and an agenda for future inquiry[J].Journal of Marketing,2016,80(6):146-172.
[52]刘芸,顾新,王涛.企业创新网络声誉治理研究综述[J].科技进步与对策,2019(3):154-160.
[53]HATCH N W,DYER J H.Human capital and learning as a source of sustainable competitive advantage[J].Strategic Management Journal,2004,25(12):1155-1178.
[54]NAHAPIET J,GHOSHAL S.Social capital,intellectual capital,and the organizational advantage[J].Academy of Management Review,1998,23(2):242-266.
[55]刘善仕,孙博,葛淳棉,等.人力资本社会网络与企业创新---基于在线简历数据的实证研究[J].管理世界,2017(7):88-98,119,188.
[56]CHOWDHURY S,SCHULZ E,MILNER M,et al.Core employee based human capital and revenue productivity in small firms:an empirical investigation[J].Journal of Business Research,2014,67(11):2473-2479.
[57]ROGAN M,MORS M L.A network perspective on individual-level ambidexterity in organizations[J].Organization Science,2014,25(6):1860-1877.
[58]CORREDOIRA R A,ROSENKOPF L.Should auld acquaintance be forgot?The reverse transfer of knowledge through mobility ties[J].Strategic Management Journal,2010,31(2):159-181.
[59]LIN N.A network theory of social capital[M]∥CASTIGLIONE D V J W,WOLLEB G.The handbook of social capital.New York:Oxford University Press,2008:50-69.
[60]BURT R S.Structural holes:the social structure of competition[M].Cambridge:Harvard University Press,1992:57-89.
[61]INKPEN A C,TSANG E W K.Social capital,networks,and knowledge transfer[J].Academy of Management Review,2005,30(1):146-165.
[62]GRANOVETTER M S.The strength of weak ties[J].American Journal of Sociology,1973,78(6):1360-1380.
[63]KRACKHARDT D,NOHRIA N,ECCLES B.The strength of strong ties[M]∥CROSS R,PARKER A,SASSON L.Network in the knowledge economy.New York:Oxford University Press,2003:216-240.
[64]郭宇,王晰巍,杨梦晴,等.基于扎根理论的网络社群知识共享模式研究[J].情报资料工作,2018(4):49-55.
基本信息:
DOI:10.14134/j.cnki.cn33-1336/f.2022.02.005
中图分类号:F272.92
引用信息:
[1]刘兆延,袁庆宏,刘艳艳.组织管理中员工与组织关系的新扩展:前员工—组织社会关联[J].商业经济与管理,2022,No.364(02):56-70.DOI:10.14134/j.cnki.cn33-1336/f.2022.02.005.
基金信息:
国家自然科学基金面上项目“前员工与组织的社会关联的内在属性、激活机理及资源价值研究:基于遗留认同视角”(72072096); 天津市研究生科研创新项目“人走茶就凉?员工辞职类型对离职后知识分享意愿的影响机制研究”(2019YJSB087)
2022-02-15
2022-02-15